Subject: Tech Support Candidate - ISHANKAMAL MITRA
From: ISHANKAMAL MITRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 08:44:45 -0400

Tech Support
Test

Name

ISHANKAMAL
MITRA

E-mail

[email-masked]

Phone Number

(+91) 9007487241

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Kolkata

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MacOS
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Deloitte

Consultant

NA

52,000

Previous
Employer 1

EXL

Associate Consultant

7th June, 2021

40,900

Previous Employer 2

Accenture

Software
Engineer

11th July, 2016

22,041

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, I will open google and search for the
error.

Second, once I get the solution, implement the solution.

Third, revise and make sure the error does not occur in the future.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open the Bluetooth device on phone and connect
it to the speaker

What according to you makes you a
good candidate for customer service or technical support job?

Communication skills

On a scale of 1 - 5
please rate your fluency in spoken English

5