Subject: Tech Support Candidate - Siddharth Pandey
From: Siddharth Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 08:12:36 -0400

Tech Support
Test

Name

Siddharth
Pandey

E-mail

[email-masked]

Phone Number

(91) 9807672951

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Kanpur

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware -
Basic
Software support(erp)

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Csat systems pvt. Ltd

Bde & customer support
executive

Currently working

16000

Previous
Employer 1

Dataman computer system pvt. Ltd

Bde & customer support
executive

06/09/2018

12000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

There are few steps for checking the problem and
resolve it:

(1) Open a new tab and typing to open google.com if we get succeed then
conclusion is the problem with given website.

(2) If above one failed then open one an other browser like chorme,mozilla or
internet explorer and repeat the some task with both website now check result if
result will be some then the problem with given website if not then problem with
browser/internet.

(3) If probleme with the browser then we will move on next appropriate browser
or we update the browser where we got an error.

(4) If the problem is internet then check our internet connection by
modern/broadband/wifi.If we resolve by it self.then do it or if not then call
dedicated person who will resolve the same.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

(1) Swipe
down from the top of screen of mobile phone.

(2) Touch and hold bluetooth icon.

(3) Tap pair new device.if we don't find pair new device,check under "available
devices" or tap more.Refresh.

(4) Tap the name of the bluetooth device we want to pair with our device.

(5) Follow any on screen instructions.

What according to you makes you a good candidate
for customer service or technical support job?

Both.

On a scale of 1 - 5 please rate your
fluency in spoken English

4