Subject: FW: Tech Support Candidate - Shivani Verma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Aug 2021 10:41:26 +0000

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From: Shivani Verma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 26 August 2021 at 4:18 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shivani Verma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shivani Verma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9766506502
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Bhopal (WFH)
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TCS     Senior Technical Support Engineer
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check the internet connectivity.
Check if the website is blocked, pop ups, cookies and firewall.
Check the proxy settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on Bluetooth in mobile phone .
Turn on speaker.
Pair the two devices in setting.
Connect.
What according to you makes you a good candidate for customer service or technical support job? Good problem solving and analytical skill.

Fluency in customer handling via phone or mail (good communication).

Troubleshhoting and diagnosing solutions

Connecting and understanding business requirements and client expectations.

Team management and shift handling
On a scale of 1 - 5 please rate your fluency in spoken English  5