Subject: Tech Support Candidate - Akshay Ghugal
From: Akshay Ghugal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 06:12:09 -0400

Tech Support
Test

Name

Akshay
Ghugal

E-mail

[email-masked]

Phone Number

(440007) 8390538727

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Nagpur

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL

IT Analyst

27th October

18k

Previous
Employer 1

Altius Customer Service

Analyst

28th November-2019

11k

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Restart the system.

2. Try to change the browser because some are compatible to the specific
browser.

3. Browser Troubleshooting.

4. Delete Browsing history and Cache files.

5. Check proxy settings.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Firstly, I
will enable the Bluetooth for both the device then pair the speaker Bluetooth
device with my mobile device and Bluetooth speaker connected.

What
according to you makes you a good candidate for customer service or technical
support job?

I am having 3years of experience in the support
and field and can handle customers issue very efficiently and patiencely. I give
my best to solve the customers issue so that customer should be satisfied with
my service.

On a scale of 1 - 5 please rate your fluency in
spoken English

4