Subject: Tech Support Candidate - Lalit kumar Lalit
From: Lalit kumar Lalit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Aug 2021 06:11:16 -0400

Tech Support
Test

Name

Lalit kumar
Lalit

E-mail

[email-masked]

Phone Number

(011) 7827961353

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TNS Networking solution pvt ltd

AV engieer

Current

26400

Previous Employer 1

VIS Network

AV engineer
solution design

2020

22000

Previous Employer 2

Techconect pvt ltd

GET

2018

15000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Make
sure computer are connected to the internet.

2. Check if the Website server down or not.

3. If server if not down check www.dtv.com is blocked from firewall.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. First turn On your mobile Bluetooth and
Speaker bluetooth as well.

2. If your speaker name showing on your mobile then tap on pair, else rescan
(Refresh) your bluetooth.

3. Check the Speaker it's connect for surity.

3.

What according to you makes you a good candidate
for customer service or technical support job?

I think
someone who take minimal time to solve customers query, Give fully satisfaction
to customer  is primary key.

On a scale of 1 - 5 please rate your
fluency in spoken English

4