Subject: Re: Tech Support Candidate - Ayush Sharma
From: HR Livesalesman <[email-masked]>
To: Abhishek Kumar <[email-masked]>
Cc: Darpan Arora <[email-masked]>
Date: Thu, 26 Aug 2021 01:09:28 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 26, 2021, at 1:35 PM, HR Livesalesman <[email-masked]> wrote: 

Hi Abhishek, 

PFY, 

Harpreet Jaswal is inviting you to a scheduled Zoom meeting. 

Topic: Interview of Ayush Sharma/ EPOS English 
Time: Aug 26, 2021 08:00 PM Mumbai, Kolkata, New Delhi 

Join Zoom Meeting 
https://us04web.zoom.us/j/73443088517?pwd=VWpaTkNjQmpabEZ2dU9lb29TNjNrZz09 

Meeting ID: 734 4308 8517 
Passcode: cpM2TK 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 25, 2021, at 8:32 PM, Abhishek Kumar <[email-masked]> wrote: 

For your Attention, Harpreet 

From: "abhishek kumar" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "HR" <[email-masked]> 
Sent: Wednesday, 25 August, 2021 19:52:40 
Subject: Re: Tech Support Candidate - Ayush Sharma 

Let's schedule an interview over a Zoom call for tomorrow, 26th Aug, 8:00 pm. 
I checked with him; he has a laptop and a headset and is willing to use them for the interview. 
Please Share his resume with me. 

Regards 
Abhishek 

From: "deeksha" <[email-masked]> 
To: "abhishek kumar" <[email-masked]> 
Cc: "HR" <[email-masked]> 
Sent: Wednesday, 25 August, 2021 17:51:05 
Subject: FW: Tech Support Candidate - Ayush Sharma 

Hi Abhishek, 

Please let us know once u have spoken with this person. Thanks. Just let me know your Yes or no. 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 25 August 2021 at 3:23 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - Ayush Sharma 

He is good, I had already forwarded his test to Abhishek. He is good 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 25, 2021, at 1:02 PM, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Check for EPOS. 

For people who are really good and can do both enterprise and gaming, we may be ok with 38/40 also, if only gaming needs to be with in 35-36 

From: Ayush Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 25 August 2021 at 12:52 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ayush Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Ayush Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8302071296 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	flat- 1101 , exotica dream ville , gaurcity 2 , noida , uttar pradesh 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Techmahindra 	Sr. Technical Support executive 	7-June-2021 	30000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) I will restart my device. 
2) I will check if my device is connected to internet properly. If not connected I will connect it to a network. 
3) if connected I will check the error code showing on my browser. 
4) On the basis of the error code I will check the exact meaning for that error and check when such kind of error shows(Might be possible website server is down) based on the error I will follow the trouble shoot steps. 
5) I will check if my browser is up to date. 
6) If my browser is up to date then I will check the browser setting and check if there is any kind of a restriction applied for unknow websites. 

Note: If the issue is related to the network then I will open the network settings and check the ip address. I will check if I am using iPv6 or Ipv4. I will make changes in the IP address and check fi that works. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the bluetooth on both the devices. Make it sure the device is not connected to any other earphone or speaker. If connected then disconnect it. In case if the phone is connected to a watch via bluetooth then leave it as it is as in that case you will be able to connect it to the speaker as well. 
2) From your mobile phone see if you have connected the same speaker earlier as well ( you can check it from previously connected device option. If you see the same device than tap on that and it get connected) 
3) If not then tap on available device and it will start searching for nearby devices. Once the name of the speaker shows there than tap on that it will show you the option to pair the device. Click on pair. Now your device is connected to a speaker 
	What according to you makes you a good candidate for customer service or technical support job? 	1) Good listener 
2) Candidate must have analytical approach. 
3) Soft spoken and should have patience. 
4) Must be aware to follow the hierarchy. 
5) Should be able to ask open ended and close ended questions. 
6) Should not leave any stone unturned. 
7) Good probing skills. 
8) If not able to get an exact resolution then should be able to find the alternate to fix the issue. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4