Subject: Tech Support Candidate - Shivani Verma
From: Shivani Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 18:48:50 -0400

Tech Support
Test

Name

Shivani
Verma

E-mail

[email-masked]

Phone Number

(+91) 9766506502

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bhopal (WFH)

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TCS

Senior Technical Support Engineer

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the internet connectivity.

Check if the website is blocked, pop ups, cookies and firewall.

Check the proxy settings.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on
Bluetooth in mobile phone .

Turn on speaker.

Pair the two devices in setting.

Connect.

What according to you makes you a good candidate
for customer service or technical support job?

Good
problem solving and analytical skill.

Fluency in customer handling via phone or mail (good communication).

Troubleshhoting and diagnosing solutions

Connecting and understanding business requirements and client expectations.

Team management and shift handling

On a scale of 1 - 5
please rate your fluency in spoken English

5