Subject: English Language Test - Sudip Pal
From: Sudip Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 12:36:50 -0400

Foreign Language
Screening Test

Name

Sudip Pal
/  (+91) 7827172169    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello [Customer Name],

We are extremely sorry for the inconvenience caused to you due to the delay in
the delivery of your product.

I would like to inform you that as per courier tracking information your
shipping address is showing incorrect. You can coordinate with the courier to
confirm the correct address or you can wait until the product is returned to us
and you can order the product again.

I sincerely appreciate your understanding in this matter. Please feel free to
reach out to me if you have any further questions.

Thanks again,

Sudip Pal

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

We are sorry to learn that the TV cabinet delivered to you is defective. While
we do our best to make sure that all the products that we sell to our customers
go through a rigorous quality check before delivery, some of them are sealed by
the selling brand to ensure the safety of the product. As a well-known eCommerce
platform, we have to make sure that our customers are happy with the purchases
they make through our platform.

We started an inquiry into the cause of the damage and discovered that the
product was damaged during the course of shipment.

I have made a note of your complaint. We will provide you a replacement for the
defective product. In the next 1-2 days, our delivery executive will have
reached you to collect the defective TV cabinet and will provide you a new one
in return.

Thanks,

Sudip Pal