Subject: Tech Support Candidate - Ayush Pandey
From: Ayush Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 11:43:18 -0400

| | Tech Support Test

Name | Ayush Pandey
E-mail | [email-masked]
Phone Number | (+91) 8830025074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ICICI PRUDENTIAL LIFE INSURANCE | FSC | 05/05/2021 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Restart the website or refresh the site or update your browser and you can also you troubleshooting techniques bar. You can also restart your browser and then serve the site.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. Start bluetooth , 2. Check your mobile bluetooth name and speaker name, 3. Click on speaker name and pair the device first, 4. After that click on connect, 5. Your device will be connected.
What according to you makes you a good candidate for customer service or technical support job? | Listening skill and speaking skill, solve customer queries and giving satisfied resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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