Subject: Re: Tech Support Candidate - Mantra Chadda
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 25 Aug 2021 08:15:49 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 25, 2021, at 7:28 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Mantra Chadda < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 23 August 2021 at 8:56 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Mantra Chadda 

	

	
	
			Tech Support Test 
		
	Name 	Mantra Chadda 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9639051701 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Near Parichowk, Noida 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. First of all, I would look at the error code the browser is displaying and then look it up online to 
sort out the error. 
2. I would search for users facing similar problems 
and their solutions (if present). 
3. I would isolate the error to the following area: (i)Network 
(ii)Hardware 
(iii)Software 
4. If the problem still persist, i would call the Customer Care. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	(i) Switch on the Bluetooth speaker 
(ii) Switch on the Bluetooth on my device(mobile phone) locate the device in the Bluetooth device's list. 
(iii) Click on the speaker's name and click pair. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Communication skills 
2. Confidence 
3. Knowledge about the product/service being provided. 
4. Work ethics 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5