Subject: Re: Tech Support Candidate - Abhishek Nigam
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 25 Aug 2021 08:00:12 -0700 (MST)

MTI 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 25, 2021, at 7:08 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Abhishek Nigam < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 23 August 2021 at 5:47 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Abhishek Nigam 

	

	
	
			Tech Support Test 
		
	Name 	Abhishek Nigam 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(208012) 9140022978 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Kanpur, UP 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly check the web address in address bar to make sure you are going to right web page. 

Then try it on another computer, check if you are connected to internet 

Third is web page may be down and error 404 could be display on monitor. This can be from server side issue because too many request to servers can create this issue. 

OR delete your cookies , because cookies can store user information and broken cookie can cause error 

Or change your proxy setting because if browser takes long time to load page then it can be using web proxy . For this go to setting and select the network section and select the network name and change proxy setting 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Swipe down from the top of the screen. 
Make sure Bluetooth is turned on. 
2.Touch and hold Bluetooth . 
3.In the list of paired devices, tap a paired but unconnected device. 
4.When your phone and the Bluetooth device are connected, the device shows as "Connected." 

	What according to you makes you a good candidate for customer service or technical support job? 	I am good at problem solving skills like I troubleshoot many error in my own computer in past few years. 

Once I solved the web page error 404 page not found in my college website. 

I have knowledge in firewall and linux operating system 

I have also done a certified course at course era in linux operating system 

And lastly I am passionate about this job 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5