Subject: Re: Tech Support Candidate - Chetan Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 25 Aug 2021 07:43:44 -0700 (MST)

Broken English, grammatical errors too. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 25, 2021, at 5:53 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Chetan Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 25 August 2021 at 1:27 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Chetan Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Chetan Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9625013234 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	DLF Phase 3, Gurgaon 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformance Ltd. 	Technical Support Executive 		
Previous Employer 1 	Sopra Steria 	Technical Support Engineer 	30 Dec 2018 	
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I would check my network connectivity and would try to connect to www.ndtv.com using a different network connection. 
If that does not resolve my problem, I will clear cache and data of browser and would check my firewall setting to see if some firewall rule is blocking my access to the website. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Go to Bluetooth settings and start searching for your bluetooth speaker in the device list. 
2. Pair your mobile phone with the bluetooth speaker. 
3. After pairing you can play music on your bluetooth speaker through your mobile phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am a technically savy person with experience as a Tecnhical supoort engineer. 
I have good knowledge and can troubleshoot customer issues in real time. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4