Subject: Re: Tech Support Candidate - Divyanshu Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 25 Aug 2021 07:39:34 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 25, 2021, at 5:55 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Divyanshu Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 25 August 2021 at 9:16 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Divyanshu Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Divyanshu Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(246734) 6397217612 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Noorpur, Bijnor (Uttar Pradesh) 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	The steps to troubleshoot the problem simply are-. 
1: Restart your device 
2: make sure your internet connection is 
working 
3:Check if the website is down for everyone or just me 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps for pairing a Bluetooth speaker to mobile- 
1: turn on the bluetooth speaker. 
2: turn on bluetooth of mobile. 
3: In your mobile's bluetooth setting, tap pair new device. If you don't find pair new device check 'Available device' or tap 'Refresh'. 
4: Tap on the name of speaker's bluetooth device. 
both devices will be connect. 

	What according to you makes you a good candidate for customer service or technical support job? 	the qualities or skills which makes me good candidate for technical support job are- 
*Being tech savvy 
* Patience 
*Good listening 
*The capacity and willingness to learn 
*Attentiveness 
*Time management 
* Positive attitude 
* Multitasking etc. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4