Subject: Re: Tech Support Candidate - Muzaffar Saqib
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 25 Aug 2021 07:38:38 -0700 (MST)

Out of network 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 25, 2021, at 6:01 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Muzaffar Saqib < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 25 August 2021 at 3:21 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Muzaffar Saqib 

	

	
	
			Tech Support Test 
		
	Name 	Muzaffar Saqib 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(110025) 8750689894 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Okhla, South Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Tech Mahindra 	L1, NETWORK ASSOCIATE 	31st July 2020 	17500 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will check if my internet connection is lost or not at the bottom right of my screen, if connection is available then I'll close other tabs or just restart the browser, or I will check in other browser, 
if the connection is lost, then if I'm connected to a LAN network I will just reinsert the LA cable, of if I'm connected to a wifi I'll open the router settings and check if the connection is available or not, if the connection is not available, I will reset the router, if it still doesn't work, I will manually change the wireless channel from wireless parameters settings of my router, 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Switch on the device, 
Turn on Bluetooth, 
(the list of available devices will show up) 
Tap on the devise that we need to connect, 
Then pair or cancel message will show up, 
Click on pair, 
The speaker will connect 
	What according to you makes you a good candidate for customer service or technical support job? 	I believe I'm good at solving problems, and believe that technical support is all about solving problems, it seems like an ideal work for me 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5