Subject: Re: Tech Support Candidate - Nikhil Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 25 Aug 2021 07:37:31 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 25, 2021, at 6:04 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Nikhil Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 24 August 2021 at 11:40 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Nikhil Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Nikhil Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9582252579 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Bhajanpura 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Altruist technologies pvt. ltd. 	customer service executive 	11 march 2021 	15500 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	firstly, i will check whether my internet services are working properly or not. If no, i will contact my network operator. If my internet services are working, I will check whether i have put correct URL in the browser. If the URL is correct, I will check if the server of the website isnot down. If the server is down, I will try it after the given timeline. If the issue is still not resolved, I will contact to the website to know the issue. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. first i will go to the settings option in my mobile phone. 
2. I will turn the bluetooth on and ensure the bluetooth of the phone which i want to connect to is also on. 
3. i will check for the available devices and connect the desired device 
4. The setup is completed and now i can share the data between the two devices 
	What according to you makes you a good candidate for customer service or technical support job? 	i have good communication, technical skills, positive attitude and energetic and a zeal to work in the technical support profile which make me a good candidate for this job 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5