Subject: FW: Tech Support Candidate - Himanshu Shukla
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 25 Aug 2021 14:16:27 +0000

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From: Himanshu Shukla <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 24 August 2021 at 9:24 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Himanshu Shukla

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Himanshu Shukla
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8881693331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
Other various tech support
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I'll just check which type of error it is showing ,if it is the error for network problem I'll check my network connection and then again I'll try to open the website and if there is any other error occurred then for that I'll be taking other relavent steps
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step1 First of all make sure that Bluetooth of speaker must be open
Step2 make sure the bluetooth of Mobile phone must be open
Step3 the bluetooth network of speaker will be showing in mobile phone then I'll pair that with mobile phone's bluetooth network
Step4 Both will get connected
What according to you makes you a good candidate for customer service or technical support job? I have efficient Communication skill in English language

I have the ability to communicate according to the current situation and resolve the issue

I'm a good teacher so I'll make sure whatever I deliver to other people they must get fully understand.
On a scale of 1 - 5 please rate your fluency in spoken English  4