Subject: Tech Support Candidate - Nidhi Chauhan Chauhan
From: Nidhi Chauhan Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 09:52:10 -0400

| | Tech Support Test

Name | Nidhi Chauhan Chauhan
E-mail | [email-masked]
Phone Number | (0) 7210544552
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttamnagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ericsson Global India Pvt Ltd | Network Engineer | NA | 40k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Verify connectivity,
Verify Ip address,
Verify gateway address,
Ping gateway address,
Verify DNS address,
Ping DNS address

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth on your mobile phone
Switch on the speaker
Search for Bluetooth devices on mobile phone
Pair the speaker with the mobile bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

Very calm and quick problem solver
Have experience dealing with domestic as well as international customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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