Subject: Re: Tech Support Candidate - Ankit Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 25 Aug 2021 06:43:36 -0700 (MST)

Also he is out of budget 
Expectation- 16 LPA 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 25, 2021, at 7:10 PM, HR Livesalesman <[email-masked]> wrote: 

MTI 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 25, 2021, at 6:27 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Ankit Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 24 August 2021 at 9:50 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ankit Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Ankit Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8073416701 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Pune 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
Networking - advance 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Infosys Limited 	Technical Analyst 	18/10/2021 	
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check my internet connectivity. 
Other browsers need to be checked to confirm if there is any issue with browser compatibility to the site. 
In next step I will check if NIC is working fine. 
Also need to see if IP stack is working as expected. 
Then will check if google is reachable using IP address 8.8.8.8 to see if DNS resolving. 
I will ping the Gateway for my internet connectivity. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First need to enable bluetooth service on speaker and make sure it is discoverable. 
Then pair bluetooth profile in phone to speaker's bluetooth profile and then provide credentials, if needed in any pop-up notification. 
Connectivity should be established provided correct credentials are feed to the settings. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good experience of handling customers globally . Troubleshooting skils from scratch to top is an additional advantage to this requirement. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5