Subject: English Language Test - Shaik Naseer
From: Shaik Naseer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 09:39:35 -0400

| | Foreign Language Screening Test

Name | Shaik Naseer    /  (+91) 6300992257    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sir/mam we tried to reach out your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact you. Kindly set and check your delivery location again and call on 9 to pick your order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I’m sorry to hear you’re not happy with our product. While I’m unable to offer a refund (please see our terms and conditions here), I can *<offer a billing extension/store credit/other alternative>*

As we arrange that, though, I would love to understand your situation better and see if there’s any other way we can help.

Could you give me a little more detail about what you needed to get done? It looks like <your best understanding of what they are trying to do, and where they got stuck>, is that right?
If you have a few moments to elaborate on that, I can talk to the team here, and we can give you our best advice.

| |