Subject: Re: Tech Support Candidate - Malay Joshi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 25 Aug 2021 06:34:24 -0700 (MST)

Average spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 25, 2021, at 7:02 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Malay Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 23 August 2021 at 5:41 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Malay Joshi 

	

	
	
			Tech Support Test 
		
	Name 	Malay Joshi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8909600801 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	gurgaon 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	fresher 			
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Use a website down checker. 
2.Use a ping checker. 
3.Run step-by-step diagnostics. 
4.Conduct a Traceroute. 
5.Use network and website monitoring software. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Swipe down from the top of the screen. 
2.Touch and hold Bluetooth . 
3.Tap Pair new device. If you don't find Pair new 
device, check under "Available devices" or tap 
Refresh. 
4.Tap the name of the Bluetooth device you want to pair with your device. 
	What according to you makes you a good candidate for customer service or technical support job? 	i can provide troubleshooting using the defined processes and procedures ensuring the problems of customer is solved. 
My positive attitude towards customer and willingness to help customers by providing the correct information or solution. 
i am open to work in a 24x7 environment. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4