Subject: Tech Support Candidate - Lalit Sharma
From: Lalit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 09:31:58 -0400

| | Tech Support Test

Name | Lalit Sharma
E-mail | [email-masked]
Phone Number | (91) 7701887880
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kamal industries | Software traniee | 300 | 300000
Previous Employer 1 | Na | Na | Na | Ns
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, figure out where the problem is
With a little detective work

Open a new tab and check to see
if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.

The problem only happens with certain websites
If you see any of these error messages, it might just be a problem with Firefox's cache:

1 The connection was interrupted
2 The connection was reset
3 The connection has timed out

If you don't see any of the error messages above, check to see if any of the specific problems below match what you see:

The website loads but doesn't work properly
If the website doesn't look right or doesn't work the way it's supposed to, you should check out the following articles:
The problem only happens on a secure (https) website
Look at the web address in the location bar. Does it start with https:// (notice the "s")? If so, check if you see one of the following error messages:

For a "Warning: Potential Security Risk Ahead" error page, see the articles What do the security warning codes mean? and How to troubleshoot security error codes on secure websites.
For a "Secure Connection Failed" or "Did Not Connect: Potential Security Issue" error page, see Secure connection failed and Firefox did not connect.
For a "Your Computer Clock is Wrong" error page, see How to troubleshoot time related errors on secure websites.

Other, less common problems
A website reports that Firefox is outdated, incompatible or not supported - see How to reset the default user agent on Firefox

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Touch and hold Bluetooth .
Tap Pair new device.
If you don't find Pair new device, check under "Available devices" or tap More Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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