Subject: Re: Tech Support Candidate - Kartikey Shrivastava
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 25 Aug 2021 06:30:44 -0700 (MST)

Not for EPOS but may be for HFL we can consider him. 
His spoken was not as attractive but he is having experience of around 17 months in US Customer support. 
His last salary was 22+ so he is under budget also 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 25, 2021, at 6:29 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Kartikey Shrivastava < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 23 August 2021 at 4:52 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kartikey Shrivastava 

	

	
	
			Tech Support Test 
		
	Name 	Kartikey Shrivastava 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8272820494 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida sector 58 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Office 365, Exchange etc. 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Yware technologies pvt Ltd 	L1 support executive 	17 Nov 2020 	19500 
Previous Employer 1 	TechMahindra 	L1 support associate 	10 aug 2021 	22500 
Previous Employer 2 	NA 	Na 	Na 	Na 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all I’ll check whether my Internet is connected and is working, I’ll cross check my cable connections. Will try to open on any other preinstalled browser (as NDTV requires some adobe flash libraries) if the issue is still not resolved then will inspect based on the error specifically. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1 turn on Bluetooth on from, 
2 turn on speaker and press the connection button (mode (in non branded speakers), Bluetooth (on JBL BOSE and Sony)or WiFi typ icon (in sennheiser, behringer and F&D). 
3 wait till the speaker name is visible on your mobile’s Bluetooth device list (available under Bluetooth settings of the phone) 
4 tap on your speaker name from your phone and speaker is connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have already worked as customer support executive and I try to resolve the customer’s query as if it is my own query and try to satisfy the customer to the fullest. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4