Subject: FW: Tech Support Candidate - Kartikey Shrivastava
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 25 Aug 2021 12:59:01 +0000

Check

From: Kartikey Shrivastava <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 23 August 2021 at 4:52 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kartikey Shrivastava

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kartikey Shrivastava
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8272820494
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida sector 58
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Office 365, Exchange etc.
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Yware technologies pvt Ltd      L1 support executive    17 Nov 2020     19500
Previous Employer 1     TechMahindra    L1 support associate    10 aug 2021     22500
Previous Employer 2     NA      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I’ll check whether my Internet is connected and is working, I’ll cross check my cable connections. Will try to open on any other preinstalled browser (as NDTV requires some adobe flash libraries) if the issue is still not resolved then will inspect based on the error specifically.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1 turn on Bluetooth on from,
2 turn on speaker and press the connection button (mode (in non branded speakers), Bluetooth (on JBL BOSE and Sony)or WiFi typ icon (in sennheiser, behringer and F&D).
3 wait till the speaker name is visible on your mobile’s Bluetooth device list (available under Bluetooth settings of the phone)
4 tap on your speaker name from your phone and speaker is connected.
What according to you makes you a good candidate for customer service or technical support job? I have already worked as customer support executive and I try to resolve the customer’s query as if it is my own query and try to satisfy the customer to the fullest.
On a scale of 1 - 5 please rate your fluency in spoken English  4