Subject: FW: Tech Support Candidate - Pragti Mishra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 25 Aug 2021 12:53:51 +0000

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From: Pragti Mishra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 24 August 2021 at 9:57 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Pragti Mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pragti Mishra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9807294605
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Medanta Hospital        Technical service advisor       NA      23000
Previous Employer 1     IBM     Software Developer      2018    26000
Previous Employer 2     Siemens Healthineers    Intern  2017    16000
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I will check my internet connectivity Or Wi-Fi connectivity, if everything is proper then I will check for other website. I will also check for the URL it is correct URL or not. I will also try to resolve the issue by resting the browser or I will check the same URL on other compatible browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- I will turn Bluetooth on.
2- a list of available devices will appear.
3- If speaker is not listed, then will press the button available on speaker that makes it discoverable.
4- On mobile i will select my speaker (speaker brand or name will reflect).

Above process was to pair the speaker once it gets paired we did not need to go for that setup again, we just have to make saure that our speaker and Bluetooth of mobile phone is on.
What according to you makes you a good candidate for customer service or technical support job? Because i am soft spoker, good listener, problem solver, team builder, good technical knowledge and having 2+ years of the experience as technical remote assistance.
On a scale of 1 - 5 please rate your fluency in spoken English  4