Subject: FW: Tech Support Candidate - Shakti thakran
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 25 Aug 2021 12:41:34 +0000

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From: Shakti thakran <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 24 August 2021 at 10:33 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shakti thakran

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shakti thakran
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9971092192
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      North West Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Senior Engineer 2       1 Jan 2020      28k
Previous Employer 1     HCL     Senior analyst  26 feb 2021     35k
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Well, i would like to probe first to know what kind of error it is.

Once we know what error it is we can proceed with TS.

For example:- in this case of no internet connection we can proceed with network TS.

Another point that frequently happens is that website not responsive due to excessive load or other defaults.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on Bluetooth on both devices.
2. Try to search discoverable devices available.
3. Tap on the speaker that you like to connect to.
4. Enjoy your music.
What according to you makes you a good candidate for customer service or technical support job? Excellent communication skill does matter a lot while dealing with clients.

Good Knowledge base dies provide efficiency and reduces the time to resolve the issue.
On a scale of 1 - 5 please rate your fluency in spoken English  5