Subject: FW: Tech Support Candidate - PRADEEP SHARMA
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 25 Aug 2021 12:37:38 +0000

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From: PRADEEP SHARMA <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 24 August 2021 at 10:58 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - PRADEEP SHARMA

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    PRADEEP SHARMA
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8586819657
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      LADO SARAI
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Rocketweb solution      Junior system consultant        December 2020   20000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) Redirect the 404 error somewhere else : with a redirect, you route people from the error page to a working page on your website
2) correct the source link : if the broken link sending traffic to the not found error page exist on your website and is under your control
3) restore deleted pages : sometimes, you delete pages from your website and people still come to your website doe the pages you deleted
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Swipe down from the top of your screen
2) touch and hold bluetooth button
3) tap paur new device. If you dont find pair new device, check under "available device "
4) tap the name of the bluetooth device you want to pair with devices
5) follow instruction
What according to you makes you a good candidate for customer service or technical support job? I had an experience in technical support for 2 years , where i handle international calls from uk, us ,australia regarding internet trouble shooting
On a scale of 1 - 5 please rate your fluency in spoken English  4