Subject: Tech Support Candidate - Theodorah Goba
From: Theodorah Goba <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 08:37:45 -0400

| | Tech Support Test

Name | Theodorah Goba
E-mail | [email-masked]
Phone Number | (201304) 9319951159
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 137
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | bomoko siyanda | marketing assistant intern | | 35,000
Previous Employer 1 | kuvola trading | personal assistant to manager | | 30,000
Previous Employer 2 | AVTES (OPC) | social media influencer | | 0.00

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I would firstly refresh the page Incase its a network problem or perhaps connection has timed out.

2.If the problem persists, i would assume the page is having difficulties and i would take measures to check site using URC OR (https://)

3.In circumstances where the page is urgent i would visit a website checker page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

firstly turn on the Bluetooth device (speaker)

secondly turn on your bluetooth on on your mobile device and scan or pair new device if you have never connected\paired the two devices.

thirdly all available devices will appear on the mobile device and simply click on the device\speaker name.

What according to you makes you a good candidate for customer service or technical support job? | despite commitment to deliver the best results, in my case every customer wants to feel satisfied after a call that means which means a good candidate has to be a good listener, has to have the most effective communication skill and of course good sense of humor does come as bonus
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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