Subject: FW: Tech Support Candidate - Chetan Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 25 Aug 2021 12:23:37 +0000

Check

From: Chetan Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 August 2021 at 1:27 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Chetan Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Chetan Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9625013234
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      DLF Phase 3, Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance Ltd.    Technical Support Executive
Previous Employer 1     Sopra Steria    Technical Support Engineer      30 Dec 2018
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I would check my network connectivity and would try to connect to www.ndtv.com using a different network connection.
If that does not resolve my problem, I will clear cache and data of browser and would check my firewall setting to see if some firewall rule is blocking my access to the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Go to Bluetooth settings and start searching for your bluetooth speaker in the device list.
2. Pair your mobile phone with the bluetooth speaker.
3. After pairing you can play music on your bluetooth speaker through your mobile phone.
What according to you makes you a good candidate for customer service or technical support job? I am a technically savy person with experience as a Tecnhical supoort engineer.
I have good knowledge and can troubleshoot customer issues in real time.
On a scale of 1 - 5 please rate your fluency in spoken English  4