Subject: FW: Tech Support Candidate - Saurav Kumar Sau
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 25 Aug 2021 12:21:35 +0000

Check for EPOS

Anyone whose English is good but not tech enough, check for HFL

From: Saurav Kumar Sau <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 August 2021 at 3:17 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Saurav Kumar Sau

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Saurav Kumar Sau
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9911905065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Laxmi Nagar
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na      Na      Na      Na
Previous Employer 1     Na      Na      Na      Na
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I have to check the internet connection ,like LAN or WiFi is connected properly or not ,
If it is connected properly then I will check my WIFI has active internet connection  or not.       if not I will talk to my internet service provider
If it is still showing error then I will update my chome browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Fist I will open my bluetooth in phone and switch on the speaker as well then I will check  my phone, how many available devices are showing if my speaker name is on the list I will simply click on it and our connection will be established
What according to you makes you a good candidate for customer service or technical support job? I think I have 4 main qualities that make me a good customer support or technical support Engineer 1.excellent communication skills.                                  2.I am a good listener.                                                3.I have good knowledge of technology.                       4. I have patience
On a scale of 1 - 5 please rate your fluency in spoken English  5