Subject: Re: Tech Support Candidate - Malay Joshi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 25 Aug 2021 03:05:51 -0700 (MST)

Average spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 25, 2021, at 1:05 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Malay Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 25 August 2021 at 11:50 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Malay Joshi 

	

	
	
			Tech Support Test 
		
	Name 	Malay Joshi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8909600801 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Gurgaon 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
troubleshooting 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.See if the Problem Is on our end or theirs. 
2.Browse a Cached Version of the Page. 
3.Disable Add-Ons and Other Interfering Software. 
4.Check Another Browser or Incognito Window. 
5.Try another device. 
6.Fix our DNS. 
7.Fire up a VPN. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Swipe down from the top of the screen. 
2.Touch and hold Bluetooth . 
3.Tap Pair new device. If we don't find Pair new 
device, check under -"Available devices" or tap 
Refresh. 
4.Tap the name of the Bluetooth device we want 
to pair with our device. 
5.Follow any on-screen instructions. 

	What according to you makes you a good candidate for customer service or technical support job? 	I am passionate about the work and get a lot of 
enjoyment and pleasure out of it. 
I have good techinal knowledge. 
I can provide troubleshooting using the defined 
processes and procedures ensuring the problems 
of customers is solved. 
I can provide A+ customer experience to 
customers. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4