Subject: Tech Support Candidate - Saurav Kumar Sau
From: Saurav Kumar Sau <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 05:47:25 -0400

| | Tech Support Test

Name | Saurav Kumar Sau
E-mail | [email-masked]
Phone Number | (+91) 9911905065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I have to check the internet connection ,like LAN or WiFi is connected properly or not ,
If it is connected properly then I will check my WIFI has active internet connection  or not.       if not I will talk to my internet service provider
If it is still showing error then I will update my chome browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Fist I will open my bluetooth in phone and switch on the speaker as well then I will check  my phone, how many available devices are showing if my speaker name is on the list I will simply click on it and our connection will be established
What according to you makes you a good candidate for customer service or technical support job? | I think I have 4 main qualities that make me a good customer support or technical support Engineer 1.excellent communication skills.                                  2.I am a good listener.                                                3.I have good knowledge of technology.                       4. I have patience
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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