Subject: Tech Support Candidate - VIJITH VIJAYAN
From: VIJITH VIJAYAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 04:49:03 -0400

Tech Support
Test

Name

VIJITH
VIJAYAN

E-mail

[email-masked]

Phone Number

(91) 8585907610

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Code Trees

Computer Hardware Networking Engineer

Saturday

15000

Previous Employer 1

Davizon Technology

Computer
Hardware Networking Engineer

Sunday

10000

Previous
Employer 2

Aaditya Technologies

Computer Hardware Networking
Engineer

Monday

8000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Check the web address

If you see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in
your browser window, try these steps:

Check the web address (URL) in the address bar to make sure you're going
to the right webpage.

If you are, try to open the same webpage on another computer connected to
the same network.

If you can't see the webpage on any computer, check if you're connected to
the Internet. If you are, the webpage might be down.

Delete your cookies

Cookies are files created by websites you've visited to store browsing
information, such as your profile or preferences for the website. Sometimes, a
broken cookie file can cause errors.

On your computer, open Chrome Chrome.

At the top right, select More Organize.

Select More tools and then Clear browsing data

Select a time range and then Cookies and other site data and then Clear
data.

Change your proxy settings

If the browser takes a long time to load a webpage or search, it might be using
a web proxy. If you see the message "Resolving proxy" or
"ERR_PROXY_CONNECTION_FAILED" in your browser window, you can change your proxy
settings.

At the bottom right, select the time.

Select Settings .

In the "Network" section, select the network you're using.

Select the network name again.

Select Proxy.

Change your proxy settings.

Changing your proxy settings might break your connection to the web. If you're
not sure what settings to use, contact your network administrator. Also, proxies
that need to be authenticated don't work with Chromebooks.

Note: If you're using your Chromebook at work or school, you won't be able to
change your proxy settings. For more help, contact your administrator.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings

Tap the Bluetooth option

Turn on Bluetooth

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes
it discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker (it might be a random product number
but should have the speaker’s brand name listed) and that’s it, you’re
connected!

After your speaker is paired – the technical term for connecting two
Bluetooth devices – you won’t need to go through that set-up again. Just
make sure your speaker is on, and your mobile’s Bluetooth is also on.

Most wireless speakers let you connect a number of devices including laptops and
tablets at the same time, so simply follow the above steps to connect them as
well.

Please note that some speakers, especially the newer ones, now come with an NFC
feature that makes it even easier to pair. To connect via this method, simply
turn on NFC on your smartphone and tap the touch mark on the
speaker.

What according to you makes you a good candidate
for customer service or technical support job?

Its all about your attitude in addition to your academic qualification, like you
should be soft spoken, good listener, problem solver, helpful, team builder and
know how to engage the people well.

On a scale of 1 - 5
please rate your fluency in spoken English

3