Subject: English Language Test - Abhay Jamoli
From: Abhay Jamoli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 04:28:32 -0400

| | Foreign Language Screening Test

Name | Abhay Jamoli    /  (91) 9265833580    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mr.Abdul,

I wish you a happy morning. We apologise that you did not get your order on time. And to know the cause we contacted corresponding Department and from the Information, our courier services tried to deliver your order to you but according to them, it was an incorrect Address.
Your product has been returned to us back and we will deliever it to you again. But for that we need a little help from your side. I request you to please share with us the correct address.
I hope you will understand us and thanks for contacting us regarding your Problem.

From,
Baby shop team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello  Mr. Abdul,

We would like to apologize for the inconvenience that you did not receive your order in good condition.
We would like to help you with this problem.
You can take advantage of 7 days replacement Garantee in which you will get new replacement on sending the received order back to us. A happy forward evening.
I hope you will be satisfied with the solution and thanks for contacting us and sharing your Problem with us.

From,
Baby shop team.

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