Subject: English Language Test - Tayyab Ali
From: Tayyab Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 03:53:23 -0400

| | Foreign Language Screening Test

Name | Tayyab Ali    /  (244001) 9105830429    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We have handed over your order to courier co. for delivering but according to them your address is wrong.

We are trying to deliver your order as soon as possible.
Please mail your correct address.

Thanks
X Y Z Co.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for email and for bringing to this our attention. I am sorry that you're disappointed with scratches on cabinet.

I will replace as soon as possible and will take care in future that you do not get the point of complaint.

Thanks
X Y Z Co.

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