Subject: FW: Tech Support Candidate - Malay Joshi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 25 Aug 2021 07:35:37 +0000

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From: Malay Joshi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 August 2021 at 11:50 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Malay Joshi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Malay Joshi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8909600801
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
troubleshooting
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.See if the Problem Is on our end or theirs.
2.Browse a Cached Version of the Page.
3.Disable Add-Ons and Other Interfering Software.
4.Check Another Browser or Incognito Window.
5.Try another device.
6.Fix our DNS.
7.Fire up a VPN.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth .
3.Tap Pair new device. If we don't find Pair new
 device, check under -"Available devices" or tap
 Refresh.
4.Tap the name of the Bluetooth device we want
  to pair with our device.
5.Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? I am passionate about the work and get a lot of
 enjoyment and pleasure out of it.
I have good techinal knowledge.
I can provide troubleshooting using the defined
 processes and procedures ensuring the problems
 of customers is solved.
I can provide A+ customer experience to
 customers.
On a scale of 1 - 5 please rate your fluency in spoken English  4