Subject: FW: Tech Support Candidate - Rajat Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 25 Aug 2021 07:34:33 +0000

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From: Rajat Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 August 2021 at 12:05 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rajat Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rajat Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9821132511
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Greater Noida West
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Zoom Techy LLC  Team leader             60000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  This error can happen due to many reasons like typing a wrong website address, invalid cookies on your Google Chrome browser, DNS server issues or enable the proxy feature in Internet Options with a dead proxy.

So before confirming that it’s a fault of your computer or web browser, you have to diagnose and then eliminate physical causes that may also lead to this error, such as:
1-Issues of your router.
2-Problems with cables.
3-Wi-Fi hotspots got errors.
4-Interruption of the Internet connection.
Besides, you can try to open the requested webpage from another device, such as other PC that connected to a different network or your smartphone with 3G or 4G network to check if the webpage is available or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- Turn on the Bluetooth of your smartphone
2- go to the Bluetooth settings and find if your Bluetooth speaker name is there.
3- if yes then click on it.
4- if not then there's a button on your speaker, press and hold it down for 4 secs it'll pop up on your phone's Bluetooth settings.
What according to you makes you a good candidate for customer service or technical support job? I patiently deal with US customers, and probing is very important, so if you probe patiently then you can deal with any customers no matter what. And I'm very good at it. So Patience and Probing is the key according to me.
On a scale of 1 - 5 please rate your fluency in spoken English  4