Subject: English Language Test - M Poojitha
From: M Poojitha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 03:29:30 -0400

| | Foreign Language Screening Test

Name | M Poojitha    /  (500085) 7569168892    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I'll send the link to customer.n I'll ask him /her to make sure about the address.n then I'll address it to delivery boy and I'll speak very polietly to the customer.
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer.
We are very sorry for the mistake we will rectify our mistake shortly....we will notice our mistake n won't repeat it again.we will replace the product.thankyou.

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