Subject: Tech Support Candidate - Teshu Pankhuri
From: Teshu Pankhuri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 03:12:17 -0400

Tech Support
Test

Name

Teshu
Pankhuri

E-mail

[email-masked]

Phone Number

(+91) 9334540227

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Muzaffarpur, Bihar

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hcl technologies

Analyst

30/09/2021

14877

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I'll verify that url is correct or not or
is network available. If issue persist then will proceed with browser
maintenance that is reset browser and clear caches and cookies. then proceed
with checking proxy settings for any restrictions.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on
Bluetooth device and turn on Bluetooth in Mobile device.

Go to Bluetooth settings and search the device and select it and add

What according to you makes you a good candidate
for customer service or technical support job?

My 1 year
experience has enhanced me to a point where I could totally understand
customer's requirements and issues and assist them to best of my
knowledge.

On a scale of 1 - 5 please rate your fluency in
spoken English

4