Subject: Tech Support Candidate - Kavya Nanaiah
From: Kavya Nanaiah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 03:09:16 -0400

Tech Support
Test

Name

Kavya
Nanaiah

E-mail

[email-masked]

Phone Number

(91) 7838168749

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Naraina vihar New Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
MacOS

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Rainbow solutions

Cust serv

April
2021

37000

Previous Employer 1

Zoom Techy

Sales n Cust
serv

2020 Jan

35000

Previous Employer 2

TLC

Sales

2015

25000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

This error can occur due to
many reasons like typing the web address wrong , internet not working , invalid
cookies on your internet browser , dns server issue , enable the internet proxy
feature in internet options with a dead proxy. issues of your router

Problem with cables

Wifi hotspot errors

Intruption of the internet connection.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Open
settings click on Bluetooth option scan for device name of your Bluetooth then
click connect or pair .

What according to you makes you a
good candidate for customer service or technical support job?

I listen to the customer problem so that I can understand
his/her concern to help in a better way .

On a scale of 1 - 5
please rate your fluency in spoken English

4