Subject: Tech Support Candidate - Aiman Usmani
From: Aiman Usmani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 03:02:05 -0400

Tech Support
Test

Name

Aiman
Usmani

E-mail

[email-masked]

Phone Number

(91) 8802391971

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

raj nagar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic
web designing

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Campk12

online coding instructor

currently working

25000

Previous Employer 1

School

TGT Computer Science

31-05-2020

25000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step1: Try to refresh the page then , check the
internet whether system is properly connected with the internet or not.

Step2: Restart the device.

Step3: Open the website on a different device or network.

Step4: Try visiting the website in incognito mode (private mode).

Step5: Clear cache or cookies.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Swipe down from the top of the screen.

2.Touch and hold Bluetooth .

3.Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap 4.More Refresh.

5.Tap the name of the Bluetooth device you want to pair with your
device.

What according to you makes you a good candidate
for customer service or technical support job?

I am a
good listener and can solve the problems in a quick way and have positive
attitude towards customer and willingness to help someone by providing the
correct resolution or information.

Maintaining professional relationship with the customer. Good communication
skills and strong management skills.

On a scale of 1 - 5
please rate your fluency in spoken English

4