Subject: Tech Support Candidate - Akash Singh
From: Akash Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 02:56:46 -0400

Tech Support
Test

Name

Akash
Singh

E-mail

[email-masked]

Phone Number

(91) 8447571732

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

NEW DELHI

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

WNS Global Services

Associate-
Ops

7
June 2021

37000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check the internet connectivity.

2. Restart the router/system.

3. Check for any blockage by the system admin.

4. Raise the ticket for the issue.

5. follow up on the ticket till it resolved.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Open the
Bluetooth connection of the phone.

2. Get the speaker into the pairing mode.

3. Search for the devices in the phone.

4. Click on "Connect" after selecting the right device.

What according to
you makes you a good candidate for customer service or technical support
job?

I want to handle more responsibility and learn more about the
new process.

On a scale of 1 - 5 please rate your fluency in
spoken English

4