Subject: Tech Support Candidate - Ravi Sharma
From: Ravi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 02:40:55 -0400

Tech Support
Test

Name

Ravi
Sharma

E-mail

[email-masked]

Phone Number

(91) 8882079304

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Mayur vihar phase
I

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

System Administrator

Na

25000

Previous
Employer 1

Progressive infovision

System Enginee

28 Oct
2019

18000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Please find the below steps .

1.Check the internet connection.

2.If the Url is correct  then go the settings options in any browsers and check
the proxy settings.

3. Clear the cache and history

4 Replace the Host file of system.

5 .If i am using static ip address for accessing the internet then change the ip
address of that system .

More Steps are depand  on the Error.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on bluetooth speaker then go the your
phone bluetooth settings check the name of the bluetooth speaker if the name was
found click on the name after that you are able to access bluetooth speaker via
mobile phone .

What according to you makes you a good candidate
for customer service or technical support job?

I am good
learner and also I always tried to solve the complex problem in easiest way ....
I am sure about myself if you got me opportunity  for this role then I will be
good asset for your company in future.

On a scale of 1 - 5
please rate your fluency in spoken English

5