Subject: Tech Support Candidate - Supriya Nandini
From: Supriya Nandini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 02:12:34 -0400

Tech Support
Test

Name

Supriya
Nandini

E-mail

[email-masked]

Phone Number

(91) 7667179762

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bhubaneswar

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all Many basic problems can be solved
simply by restarting your device. This clears caches, and forces the device to
re-load the program or web page you may be having issue with, rather than use
something that may be partially wrong.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Actually
Whether you’d like to take your wireless speaker out for a picnic, on vacation
or simply fill a room in your house with sound, connecting your mobile to your
speaker can be a little tricky. Here’s a quick guide that will run through the
steps needed to make sure you won’t have to rely on your smartphone’s
speakers anymore.

•Step by step

1.Go to settings

2.Tap the Bluetooth option

3.Turn on Bluetooth

4.A list of available devices will appear.

5.If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

6.On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected.

What according to you makes you a good candidate
for customer service or technical support job?

First of
all Customer First" is a mantra for any Organisation to suceed in its business.
I follow this mantra.  Being responsive with positive attitue, taking
accountability & ownership, understanding Customer issues as a partner and
providing proactive cost effective and best solutions towards the problems
before the Customer realizes would definitely differentiate you from
others.

On a scale of 1 - 5 please rate your fluency in
spoken English

4