Subject: Tech Support Candidate - SUPRATIM DAS
From: SUPRATIM DAS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 02:04:50 -0400

| | Tech Support Test

Name | SUPRATIM DAS
E-mail | [email-masked]
Phone Number | (+91) 9832456643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Terai lions blood bank | Office executive | 24.8.2021 | 22000
Previous Employer 1 | Reliance customer BPO | Customer care executive | 27.8.2011 |
Previous Employer 2 | Maruti | Body Shop | 28.02.2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will close the window, and restart the systems aging.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I have to turn on bluetooth from phone and turn on the speaker Bluetooth also. And then I will go to the mobile Bluetooth menu  I have select speaker Bluetooth menu and then the mobile will be connected with speaker.
What according to you makes you a good candidate for customer service or technical support job? | Good communication with customers, polite behaviour with customers and being honest and punctual candidate should finished his work with in given time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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