Subject: Tech Support Candidate - Chancy Devi Chancy
From: Chancy Devi Chancy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 01:55:44 -0400

Tech Support
Test

Name

Chancy Devi
Chancy

E-mail

[email-masked]

Phone Number

(+91) 7404213571

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kurukshetra

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
MacOS
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IBM

Technical support

09/08/2021

27000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

We can
initiate by checking the account of the user in active directory if its disable
or enable

We can ask to use https:/ in the beginning of the link

We can ask the user to try above link in different browser such as google chrome
, IE if issue persists

We can also take the remote of the user's machine via teams or different
toll

We delete browser history, caches cookies

We can also recommend the user to delete the generic credentials from credential
manager

If issue persists we can ask to try this link in other device if available

We can also recommend to shut down the system completely and relaunch the system
and try that link again

If issue persists we can document all the details and assigned to the concerned
team

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

We can check if the mobile is company provided
or personal one

We can chevk for the model name

We can long press on the bluetooth icon of our phone and search for the name of
the speaker.

We can ask the user to make sure that the bluetooth is in on state if not can
check tge settings and on the bluetooth

Is user get the option of the correct name then can connect that else user may
cross check tge name of the speaker

SD can guide to try to connect the bluetooth  speaker in different mobile phone

If user is able to get the option in different mobile

We can recommend the user to switch off and relaunch the mobile device and check
and try to connect

If issue persists then can assign to the concerned team

What according to
you makes you a good candidate for customer service or technical support
job?

Yes definitely we can familier to them by soft spoken
skills

We can show empathy and interest that resolving their issue is very important to
us

We can apologize if there may be any delay in response and if issue persists for
long bank and make them believe that we will definitely check this issue on
priority

Besides We can also talk about the general things as per the user nature like
what is the situation of covid in there city , are working from home or
office.

On a scale of 1 - 5 please rate your fluency in
spoken English

4