Subject: Tech Support Candidate - Yogender Kuntal
From: Yogender Kuntal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 01:53:05 -0400

| | Tech Support Test

Name | Yogender Kuntal
E-mail | [email-masked]
Phone Number | (91) 9910298322
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GURGAON
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zavenir Daubert India Private Limited | Section Engineer | NA | 35000
Previous Employer 1 | Progression infonet | Engineer | Sept -16 | 18000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the web address (URL) in the address bar to make sure you're going to the right webpage.
try to open the same webpage on another computer connected to the same network.
If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.
Delete your cookies
make sure site is not blocked from your router or firewall or ISP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | I am a soft-spoken, good listener, problem solver, helpful, team builder, and know-how to engage people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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