Subject: Tech Support Candidate - Navdeep Kaur
From: Navdeep Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 01:48:31 -0400

| | Tech Support Test

Name | Navdeep Kaur
E-mail | [email-masked]
Phone Number | (+91) 9560622867
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | punjab
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Support Executive | working | 40,000
Previous Employer 1 | no | | |
Previous Employer 2 | no | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We check the error which website is giving and we change our browser setting according to that only.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Swipe down from the top of the screen.
2 Touch and hold Bluetooth .
3 Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More Refresh.
4 Tap the name of the Bluetooth device you want to pair with your phone.

What according to you makes you a good candidate for customer service or technical support job? | I understand the requirement whatever the tasks and tickets we receive and provide the beast and optimum solution for it and also I prefer doing RCA to avoid future occurrence.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |