Subject: Tech Support Candidate - Alok Kumar
From: Alok Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 01:47:28 -0400

Tech Support
Test

Name

Alok
Kumar

E-mail

[email-masked]

Phone Number

(110046) 7366943986

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi west
sagarpur

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
Networking - basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Jivo wellness

it executive

20 Aug

18000

Previous
Employer 1

Countrywide visas

itexecutive

20.9.2019

15000

Previous Employer 2

Team computer

Remote
support

5 .10.2017

13000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over Email
Did
not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Bcz this is a private network
.www.ndtv.com

So we cant open any other place

Ndtv have personal network

Vpn

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First we will switch on the bluetooth speaker.
And fix it bluetooth mood.than we will on the mobile phone bluetooth .and by
name of bluetooth speaker we can pair both device .and connect
them.

What according to you makes you a good candidate
for customer service or technical support job?

First
thing when we will call to customer we will speak professional .like Hii

How are you

And always think possetive .

try to Attract customer with you.

On a scale of 1 - 5
please rate your fluency in spoken English

4