Subject: English Language Test - Neelam Bhandari
From: Neelam Bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 01:39:29 -0400

| | Foreign Language Screening Test

Name | Neelam Bhandari     /  (91) 8057327012    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr.xyz,

Greetings from babyshop.com

Sorry for the inconvenience caused to you.
With reference to your email, this is to inform you that your order has already been shipped, but as per the courier your shipping address is wrong.
As per the company policy you cannot change your shipping address after the order has shipped.
The only option now left is to cancel your order from your side to get the complete refund and order it again with a new and correct address.

If you need further assistance, please log on to our website www.babyshop.com.

Thank you.

Regards,
Team Babyshop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Greetings from Homebox.com,

Sorry for the inconvenience caused to you.
With reference to your email, this is to inform you that, the TV cabinet can be exchanged by a new unit or returned with complete refund.
Please let me know your choice to process it further.
If you need further assistance please log on to www.homebox.com.

Thank you.

Regards,
Team Homebox.

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