Subject: Tech Support Candidate - Tarun Gupta
From: Tarun Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 01:16:44 -0400

| | Tech Support Test

Name | Tarun Gupta
E-mail | [email-masked]
Phone Number | (91) 8800788926
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | VISHV BOOKS PRIVATE LIMITED | Operations Executive | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we look at error code, if website is blocked by firewall then we allow access for website, if error is internet connectivity then we check for lose connectors or restart router or switch.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable Bluetooth in mobile phone
Scan for Bluetooth device
Select Bluetooth device
Pair Bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | Computer Savvy, Puntual, Honest, Commitment to work
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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